Suggestions for improvement and compliments Your views matter to us. You can talk, or write, to Support Team member to provide suggestions for improvement, compliments or other useful feedback. The manager will appreciate your active participation in the organisation and will get in touch to thank you for your input.
Complaints If you are not happy with the service you receive from Sweeney Interpreting, you can make a complaint to help us improve. We will manage any complaint as quickly as possible. Often, we can find a simple solution that everyone is happy with. It may take more time if there are complicated things to consider. If you want to remain anonymous when making a complaint you can, however this means that Sweeney Interpreting cannot tell you what action has been taken regarding your complaint.
Confidentiality All complaints are confidential. This means that only the people involved in the complaint will be included in the complaint process. Sometimes an independent complaint investigator may be involved. If that is necessary we will ask for your consent first.
How do I make a complaint? You can make a complaint by telling a staff member about your issue. You can also email or fill in the contact us form online. You can also have a support person (friend, relative or advocate) to help you and be with you during any meetings about your complaint.To make things easier you can also use our Feedback Form here available in each office
What happens when I complain? The following sets out the steps that are usually involved - from when you first decide to make a complaint, through to the matter being resolved.
What if I am not happy with the outcome?
- If your complaint was managed by a manager, you can ask for a director to review your complaint.
- If you remain unhappy about the outcome of your complaint after a director has investigated, you can take your complaint to an external organisation that deals with complaints such as: