Terms and Conditions

Please read the information below, as use to our services binds you to these terms

The interpreter is booked only for the time you request. If you need the interpreter to stay longer it must be discussed with the interpreter and with the understanding that additional charges may be incurred.

Minimum fees:
Face-to-face interpreting: $199.60 ($99.80.00 per hour) 
Video Remote Interpreting (VRI): $149.70 ($99.80 per hour). Please note that not all bookings are suitable for VRI.

For large interpreting jobs (duration and/or cost wise) may include travel mileage, travel time, accommodation and meals, if applicable.

Due date of payment – 30 days from the date of invoice

Cancellation fee (effective 02 August 2021)

Online
You can go online anytime into the booking portal and cancel a booking if it’s more than 24 hours before the booking start time, there will be no charge.

If you cancel a booking that is starting in less than 24 hours, you will be notified that there will be a charge. 

Manual
You can contact our Bookings Team to cancel a booking. If the job is cancelled more than 24 hours before the job start time, there will be no charge. 

If you wish to cancel a job by email, Skype or SMS, you must contact us between 8.30am and 3.30pm weekdays, so that we can see your email or SMS in time and notify the interpreter in time. If you do not do this - you may be charged for the booking.

If there is any travel or accommodation etc booked that is non-refundable, you will be charged. 

  • Evening surcharge – Monday to Saturday - 6.00pm to 8.00am + 20%
  • Sunday and Public holiday surcharge + 30%
  • Travel costs (if applicable) - $75.00 per hour

There is a WHS requirement for two interpreters to be booked if the assignment lasts more than one hour. (This is at times negotiable, depending on the nature of the work).

If the assignment is to be filmed, then Sweeney Interpreting, and the interpreter working, must be notified beforehand. The filming of interpreters may incur additional fees.
GST will be charged where applicable.

 

If you have any questions regarding the information above, please feel free to contact us.


Last updated: 30 July 2021

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