FAQs for SweeneyApp & Customers

• Android devices > Play Store > type in Sweeney Interpreting > download & install
• Apple devices > App Store > type in Sweeney Interpreting > download & install

• your name
• postal address
• email address
• mobile number
• NDIS and/or EAF and/or business information for payment 

Note: it’s important to record all your information correctly so you can make and manage bookings accurately.

• date and time of booking
• booking reason (e.g staff meeting, see the GP)
• address if face to face
• VRI links ( Zoom, MS teams, Facetime etc) – for now, please type/paste VRI link in ‘Booking Details’ as there may be a bug in ‘VRI link’ box.
• any  information to help interpreters prepare – agenda, minutes, PowerPoint, etc.

You need to add VRI links – this is new for everyone and we are working on this feature.

(Click to watch videos)

Google Meet:

Zoom:

Facetime: put in your mobile number

MS Teams:

FB Messenger: https://m/me/username (change username to your FB Messenger name)

Normal Booking – a booking that has been processed by the bookings team during office hours

Last Minute Booking – a booking that you make when the office is closed

FTF – face-to-face bookings 

VRI– Video remote interpreting

OLT – Online Translation booking

Normal Booking – a booking that has been processed by the bookings team during office hours

Last Minute Booking – a booking that you make when the office is closed

FTF – face-to-face bookings 

VRI– Video remote interpreting

OLT – Online Translation booking

You can find more information about our interpreters. Click on an interpreter’s name and it will show information and/or a video about themselves.

This means the interpreter is:

• not available
• not working with Sweeney Interpreting yet

• ‘Create recurring booking” Yes

• ‘Repeat Every’

• ‘Number of occurrences’

• You make a booking
• You can ask for a preferred interpreter or leave it blank and we will find the right interpreter/s for you
• We will ask them if they are available
• If they are available we will book them
• If they are not available we will look for different interpreters

• You can book a last minute interpreters 4.00pm to 9.00am Monday to Friday
• Weekends 
• Public Holidays
• Christmas holidays
• You make a booking
• Choose an interpreter- you can only choose 1 interpreter. If you want two interpreters you need to make 2 separate bookings
• Add your phone number on the booking
• The fee is higher (see below)

On the top of the screen you will see either

• pending (we are looking for an interpreter)(orange outline circle)
• confirmed (orange solid circle)
• cancelled (orange outline circle)

SweeneyApp will send you the notifications that you have chosen

• SMS
• App notification
• Email

You can choose more than one

You can click on the cancel button on the top right hand side

If you cancel under 24 hours – yes, you need to pay

If you cancel over 24 hours – you do not need to pay

When we fix or improve SweeneyApp, you will be alerted that there is a new app version. Please accept the new app version so you can use the app better.

Go to:

https://sweeneyinterpreting.com.au/terms-and-conditions/

The old way of booking will close at the end of February 2023.

You can contact us to make a time for one of our staff to help you:

1. SMS – 0427 755 753

email – bookings@sweeneyinterpreting.com.au