FAQs for SweeneyApp & Customers

• Android devices > Play Store > type in Sweeney Interpreting > download & install
• Apple devices > App Store > type in Sweeney Interpreting > download & install

• your name
• postal address
• email address
• mobile number
• NDIS and/or EAF and/or business information for payment 

Note: it’s important to record all your information correctly so you can make and manage bookings accurately.

• date and time of booking
• booking reason (e.g staff meeting, see the GP)
• address if face to face
• VRI links ( Zoom, MS teams, Facetime etc) – for now, please type/paste VRI link in ‘Booking Details’ as there may be a bug in ‘VRI link’ box.
• any  information to help interpreters prepare – agenda, minutes, PowerPoint, etc.

You need to add VRI links – this is new for everyone and we are working on this feature.

(Click to watch videos)

Google Meet:

Skype:

Zoom:

Facetime: put in your mobile number

MS Teams:

FB Messenger: https://m/me/username (change username to your FB Messenger name)

Normal Booking – a booking that has been processed by the bookings team during office hours

Last Minute Booking – a booking that you make when the office is closed

FTF – face-to-face bookings 

VRI– Video remote interpreting

OLT – Online Translation booking

Most of the time, if the booking is over 1 hour – you need 2 interpreters. The bookings team will help you to work out how many interpreters are needed.

You can find more information about our interpreters. Click on an interpreter’s name and it will show information and/or a video about themselves.

This means the interpreter is:

• not available
• not working with Sweeney Interpreting yet

• ‘Create recurring booking” Yes

• ‘Repeat Every’

• ‘Number of occurrences’

• You make a booking
• You can ask for a preferred interpreter or leave it blank and we will find the right interpreter/s for you
• We will ask them if they are available
• If they are available we will book them
• If they are not available we will look for different interpreters

• You can book a last minute interpreters 4.00pm to 9.00am Monday to Friday
• Weekends 
• Public Holidays
• Christmas holidays
• You make a booking
• Choose an interpreter- you can only choose 1 interpreter. If you want two interpreters you need to make 2 separate bookings
• Add your phone number on the booking
• The fee is higher (see below)

On the top of the screen you will see either

• pending (we are looking for an interpreter)(orange outline circle)
• confirmed (orange solid circle)
• cancelled (orange outline circle)

SweeneyApp will send you the notifications that you have chosen

• SMS
• App notification
• Email

You can choose more than one

You can click on the cancel button on the top right hand side

If you cancel under 24 hours – yes, you need to pay

If you cancel over 24 hours – you do not need to pay

When we fix or improve SweeneyApp, you will be alerted that there is a new app version. Please accept the new app version so you can use the app better.

Go to:

https://sweeneyinterpreting.com.au/terms-and-conditions/

The old way of booking will close at the end of February 2023.

You can contact us to make a time for one of our staff to help you:

1. SMS – 0427 755 753
2. Skype – AskSweeneyInterpreting

email – bookings@sweeneyinterpreting.com.au